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Refund & Return
At Containers Prod, your satisfaction is our top priority. We encourage you to review our refund and return policy, which outlines the terms and conditions for processing returns and refunds.
Eligibility for Returns
To qualify for a return, items must be unused, in their original packaging, and in the same condition as when received. All returns are subject to inspection and approval.
Return Timeframe
You may request a return within 30 days of receiving your order. Returns requested after this period may not be approved.
How to Initiate a Return
To start a return, please contact our Customer Service team at info@containersprod.com. Provide your order number, details about the item(s) to be returned, and the reason for the return.
Return Shipping Responsibility
Return shipping costs are covered by Containers Prod. Customers are not required to pay for return shipping once a return is approved.
Containers Prod provides free return shipping for approved returns, and return labels are included at no cost.
Inspection and Approval Process
All returned items will undergo inspection upon arrival. If the return is approved, a refund will be processed promptly. Returns that do not meet the eligibility requirements may not be approved.
Refund Processing
Refunds will be issued via the original payment method. Refunds are issued within 5 business days after the returned item is received and approved.
Damaged or Defective Items
If you receive a damaged or defective product, contact our Customer Service team immediately. We will arrange for a replacement or issue a refund based on the specific situation.
Non-Returnable Items
Certain items, including made-to-order or custom products, are not eligible for return. These exceptions are clearly stated on the product page where applicable.
Policy Updates
Containers Prod reserves the right to amend this refund and return policy at any time. Changes will take effect immediately upon being posted on our website.
Contact Us
Business Address: 80 Deaner Ave, Woodland, CA 95776, USA
Email: info@containersprod.com
Phone:+1 (628) 262-9563
Hours of Operation: Monday – Friday, 08:00 AM – 17:00 (PDT – California Time)
Contact & Support
For any questions or assistance, please use the contact form below.
We aim to respond within 24 hours.
By completing a purchase through Containers Prod you confirm your agreement to comply with this refund and return policy. We encourage you to review this policy periodically to stay updated on any changes.